Personal injury law firms are always needed. With the market flooded with ambulance chasers, it is important to create a firm that stands out to be successful. The following dos and don’ts give you a better chance at beating your competition.
Do Stay Informed
A key aspect of a successful personal injury law firm is staying informed with current laws, regulations, and procedures for your industry. The legal industry is ever-changing, and you need to ensure correct advice is always given to clientele. People depend on you to help them through an injury and settlements that cover their needs.
Don’t Neglect Education
As mentioned above, the legal industry is always changing. Always take the time to continue your education with either refresher courses or attending conferences. This aids in changing laws, new technology, and other information to provide the best representation for your clients.
Do Build an Online Presence
Building an online presence is essential for clients to find you with today’s technology. Creating a website with social media connections is a worthwhile investment of time and money. Use a blog to showcase your credibility, and knowledge, and increase site integrity.TrustPulse reported that just under 100% of all customers shopping online read reviews first. 96% of them are looking for negative reviews. Make sure you address any negative press immediately and openly for others to see how you handle problems.
Don’t Promise Unrealistically
It is unwise to make promises to your clients that may or may not come to fruition. Successful lawyers often answer with ambiguity to maintain credibility. If a person is told they will win a specific amount of money for their case, they expect that to be the result. Instead, set realistic expectations with the knowledge of possible directions the defending party could present. Remember, your goal is to maintain a strong relationship with your client so they will refer others to you.
Do Maintain Communication
The worst thing any law firm can do to their clients is break communication. Successful lawyers regularly check in with their cases to keep them informed of where they are at, even if they are waiting for information. When you communicate with your clients, you build trust and manage their expectations for the solution to their case. Excellent service and attention make them feel important to you, and more likely to refer friends and family.
Don’t Break Ethics
Once you create your own business, you will be scrutinized. This is true for any industry, but more so for legal fields. Do not break ethics to win a case, and take care to constantly conduct yourself professionally. Lawyers often have a negative view of the general public, so make sure you create the reputation you want to be known for. A solid marketing team assists with this through online presence.
One benefit to the legal industry is the ability to specialize in particular areas of personal injury. While it will limit your target audience, your clients will feel more confident in your knowledge. As you grow and expand, you can bring lawyers to your firm that specialize in other areas. Having the ability to target specific needs builds rapport, and marketing teams can handle the leads.
When you hold close to these dos and don’ts, you have a greater chance of running a successful personal injury law firm. Utilizing tools that technology offers and a strong marketing team to navigate the ever-changing online world, you simply need your experience and expertise to meet the needs of your clientele.